First, make sure everyone is safe and contact emergency services if needed. Exchange information, document the damage with photos, and contact your insurance company. Once you have a claim started, we can help guide the repair process.

In many cases, no. Your insurance company may direct you to a preferred process, but you still have the right to choose your repair shop.

Yes. You are not required to use the shop your insurance company recommends. You have the right to choose the repair facility you trust.

Yes. We work with all major insurance companies and help customers navigate the claims process every day.

Paintless dent repair is a specialized repair method used to remove dents and hail damage without repainting the vehicle. It helps preserve the original factory finish.

Most comprehensive insurance policies cover hail damage, but coverage depends on your individual policy and deductible.

Repair timelines depend on parts availability, severity of damage, and insurance approvals. We provide realistic timelines and updates throughout the process.

This depends on your policy, claim type, and insurance provider. We recommend speaking directly with your insurance company regarding policy impacts.

Yes. We use professional colour-matching systems designed to restore your vehicle as closely as possible to factory appearance.

Yes. Through The Hail Craftsmen, we specialize in hail damage repair and paintless dent repair (PDR) across Alberta.

For eligible dents and hail damage, PDR is often faster, preserves the factory paint, and can help maintain resale value.